Welcome to Golf Edge Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our friendly customer service team is always ready to help at [email protected].

Products & Orders

What types of golf products do you offer?
We specialise in premium golf equipment and accessories for serious golfers. Our range includes clubs (drivers, fairway woods, hybrids, putters), bags (cart bags, gear bags), golf balls, gloves, apparel (base layers, clothing, caps, headwear), training aids (GPS units, game trackers), and buggies with accessories.
Do you offer left-handed golf clubs?
Yes, we stock a selection of left-handed clubs from top brands. Availability varies by product, so please check individual product pages or use our filters to browse left-handed options.
How do I know if a product is in stock?
All products display real-time stock status. Items showing “In Stock” will be dispatched from our Australian warehouse within 1-2 business days.

Shipping & Delivery

Where do you ship from?
All orders are dispatched from our Australian warehouse located at 32 Cubbine Road, WARRALAKIN, AU 6421.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: FREE on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process and dispatch orders within 1-2 business days. You’ll receive a confirmation email when your order is placed and a tracking number once it’s dispatched.
Do you ship internationally?
Yes! We ship worldwide except to addresses in Asia and some remote locations due to shipping restrictions. During checkout, our system will automatically confirm if we can deliver to your address.
How can I track my order?
Once dispatched, you’ll receive a tracking number via email. Use this number on the DHL, FedEx, or EMS website (depending on your chosen shipping method) for real-time updates.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The time it appears in your account depends on your payment provider.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.
Do you store my credit card information?
No. For your security, we don’t store credit card details on our servers. All payments are processed through our secure payment gateways.

Account & Technical

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and speed up future purchases.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. We’ll email you a secure link to reset your password.
How do I update my account information?
Log into your account and navigate to “Account Details” where you can update your personal information, shipping addresses, and preferences.

Still have questions? We’re here to help! Contact our customer service team at [email protected] and we’ll get back to you promptly.

Happy golfing!
The Team at Golf Edge Store